ELEOS Float Therapy Logo White
2569 Waukegan Rd
Bannockburn, IL 60015
+1 (224) 340-4288
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Frequently Asked Questions

GENERAL

How do I change or cancel an appointment?
You can change or cancel your appointment by logging into your account on our booking platform, calling us, or visiting our center. We require at least 24 hours notice to avoid cancellation fees.
How do I schedule an appointment?
Appointments can be booked online, over the phone, or in person at our wellness center. We recommend scheduling in advance to secure your preferred time.
Do you allow minors to use services?
Minors 16 years and older may use our services with parental consent. A parent or guardian may need to accompany minors under 16 years old during their session.
Can I bring my pet with me?
We love pets, but for hygiene and safety reasons, pets are not allowed inside our facility. However, service animals are permitted as required by law.
What if I am late to my appointment or fail to show up for my appointment?
If you arrive late, your session may be shortened to avoid disrupting the next appointment. No-shows or last-minute cancellations will be charged 100% of service value. Please arrive 15 minutes early to make the most of your session.
How long do I have to use my package?
Packages typically expire 24 months from the date of purchase. Please check the details of your specific package when booking.

FLOAT THERAPY

How old do I have to be?
Our float therapy sessions are available for ages 16 and up. If you're under 18, a parent or guardian must sign a waiver. For younger children, please contact us in advance to discuss options.
What are some tips for having a great float experience?
- Avoid caffeine 2-3 hours before floating to enhance relaxation. - Eat a light meal an hour before to avoid hunger distractions. - Arrive 10-15 minutes early to settle in and ask any questions. - Let go of expectations—just relax, breathe, and enjoy the experience. - If it’s your first time, consider floating at least 2-3 times within a month to fully experience the benefits.
What do I listen to during the float?
You can choose to float in complete silence or listen to: - Gentle meditation music - Guided relaxation tracks - Nature sounds (ocean waves, rain, etc.) Many first-time floaters start with soft music and transition to silence as they become more comfortable.
How will I know when the float is over?
Your float will end with a gentle audio cue or soft lighting. There’s no abrupt alarm—just a calm transition back to reality. After your float, you can take a shower and relax in our post-float area with a complimentary tea.
Do I need to close the lid?
No, you do not have to close the lid if you’re uncomfortable. Our float pods are spacious and can be left partially or fully open. Many people with claustrophobia find floating surprisingly comfortable, as you have complete control over your environment.
How is the water kept clean and safe?
We prioritize hygiene with a state-of-the-art filtration system that includes UV light purification, ozone treatment, and high-quality saltwater circulation between each session. Our tanks are designed to ensure crystal-clear, bacteria-free water.
Can I float if I have claustrophobia?
Yes! Many people with claustrophobia find float therapy surprisingly comfortable. Our float rooms and pods are spacious, and you can choose to keep the lid open, adjust the lighting, or exit at any time.
Can I float while pregnant?
Yes! Float therapy is highly beneficial for expecting mothers, as it helps relieve back pain, reduces swelling, and promotes relaxation. However, we recommend consulting your doctor before booking a session.
How often should I float for the best results?
For stress relief and relaxation, floating once or twice a month can be beneficial. If using float therapy for muscle recovery or chronic pain, weekly sessions may be ideal. Many new clients float two to three times within their first month to maximize benefits.
Do I need to bring anything to my float session?
We provide everything you need, including: ✔ Towels ✔ Earplugs ✔ Shampoo & body wash ✔ Slippers & Robes ✔ A private showerOptional items to bring: - A hairbrush or styling products - Contact lens case (if you wear contacts and prefer to remove them) - There is no need to bring a swimsuit as floating is done in complete privacy. You may wear one if you would like, but most find the material against their skin distracting. - Comfortable clothing for after your session

INFRARED SAUNA, HALOTHERAPY AND COLD PLUNGE

How does infrared heat compare to a traditional sauna?
Infrared saunas operate at lower temperatures (120°F – 150°F) compared to traditional saunas (180°F – 200°F), making it a gentler yet more effective experience. You sweat more, detox more, and feel rejuvenated without the intense heat discomfort.
Is infrared sauna therapy safe?
Yes! Infrared saunas are safe for most people and offer a gentle, therapeutic heat. However, if you have any medical conditions, are pregnant, or take medications that affect heat tolerance, consult your doctor before using an infrared sauna.
Can I use the infrared sauna if I just worked out?
Yes! Infrared sauna therapy is excellent for post-workout recovery, as it helps reduce muscle soreness, improve circulation, and promote relaxation. Make sure to hydrate before and after your session.
What is halotherapy (salt therapy), and why is it beneficial?
Halotherapy is a natural therapy that involves breathing in microparticles of pharmaceutical-grade salt in a controlled environment. This practice can: - Clear out the respiratory system and ease congestion. - Help relieve asthma, allergies, and sinus issues. - Improve skin conditions like eczema and psoriasis. - Promote relaxation and reduce inflammation.
Can infrared sauna and halotherapy help with weight loss?
Yes! Infrared sauna therapy can stimulate your metabolism and help burn calories while sweating, similar to the effects of a workout. Additionally, detoxifying the body supports a healthier immune and metabolic function.
How often should I use the infrared sauna and salt therapy?
- Infrared Sauna: For general wellness, 2-3 sessions per week are recommended. If using for detox or muscle recovery, you may benefit from more frequent sessions. - Halotherapy: For respiratory benefits, 2-4 sessions per week can help manage conditions like allergies and asthma.
What should I wear during my session?
Wear lightweight, comfortable clothing or a bathing suit. The goal is to allow infrared heat to absorb into your skin efficiently
Is there anything I should do after my session?
Yes! After an infrared sauna or halotherapy session: - Hydrate well to replenish lost fluids. - Take a cool shower to refresh your skin. - Relax and enjoy the benefits of your detoxified body.
Are these therapies safe for everyone?
While most people can safely enjoy infrared sauna and halotherapy, we recommend consulting your doctor if you have pregnancy, heart conditions, high blood pressure, or respiratory illnesses.
Can I combine float therapy, infrared sauna, and halotherapy?
Absolutely! Many clients love combining these therapies for a full-body relaxation and detox experience. A float session after an infrared sauna can enhance muscle recovery and deepen relaxation.
What is cold plunge therapy, and how does it work?
Cold plunge therapy, also known as cold water immersion (CWI) or contrast therapy, involves submerging your body in chilled water (typically between 39°F - 59°F) for a short period. This practice stimulates circulation, reduces inflammation, and activates the body’s natural healing response, making it a favorite among athletes, biohackers, and wellness enthusiasts.
What are the benefits of cold plunging?
Cold therapy has numerous scientific and holistic benefits, including: - Reduces muscle soreness and speeds up recovery after workouts - Boosts circulation and lymphatic drainage - Supports immune system function - Increases energy levels and mental clarity - Activates brown fat, aiding in metabolism and fat loss - Enhances mood and reduces stress by increasing dopamine levels
Is cold plunge therapy safe for everyone?
While cold plunging is generally safe, it’s best to consult your doctor if you have: - Heart conditions or high blood pressure - Respiratory issues such as asthma - Circulatory disorders (e.g., Raynaud’s disease) If you're new to cold therapy, we recommend starting with shorter durations and gradually increasing exposure.
How long should I stay in a cold plunge?
For optimal results, the recommended cold plunge time is 2 to 5 minutes. Beginners should start with 30 seconds to 1 minute and work their way up over time.
Can I combine cold plunge therapy with sauna or float therapy?
Absolutely! Many people enjoy contrast therapy, which alternates between cold plunging and infrared sauna sessions to enhance circulation and detoxification. Pairing a float session after a cold plunge can also amplify relaxation and recovery.
Is there a best time of day for a cold plunge?
Cold plunging in the morning can provide an energy boost and mental clarity to start the day. However, doing it after workouts or before bedtime can also enhance recovery and improve sleep quality.

MEMBERSHIPS, GIFT CARDS AND PACKAGES

How do I purchase a Membership, gift cards or Packages?
You can purchase a membership directly through our website, by visiting our wellness center, or by calling us.
What are the benefits of a membership?
Members receive exclusive discounts, priority booking, and additional perks such as guest passes or rollover sessions, depending on the membership level.
Do unused sessions roll over?
Yes! If you don’t use all your sessions within a billing cycle, they will roll over to the next month.
Can I use a gift card to purchase a membership or package?
Yes! Gift cards can be applied toward memberships, single sessions, or package deals.
What’s the difference between a membership and a package?
- Memberships provide ongoing benefits with discounted monthly sessions. - Packages offer a set number of prepaid sessions without a monthly commitment.
Do packages/gift cards expire?
Most of our packages/gift cards have an expiration date to encourage consistent use, but we allow plenty of time to redeem your sessions. Expiration date is 2 years from the purchase date.
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